Orders & Shipping
How fast do you ship?
We dispatch orders the same day if you order before 2pm AEST on business days. Orders placed after 2pm or on weekends go out the next business day. Once dispatched, standard delivery usually takes 2–7 business days depending on your location. Express Post is available at checkout if you need it sooner.
How much does shipping cost? Do you offer free shipping?
Yes — shipping is free on all Australian orders over $35, with no code needed; the discount applies automatically at checkout. Under $35, small items that fit a tracked letter (up to 0.159kg) ship for $4.00, standard Parcel Post is $8.95 and Express Post is $10.95. Heavier parcels and international orders are priced at checkout — the full rate table is on our Shipping & Returns page.
Do you ship from Australia?
Yes — everything ships directly from our Gold Coast warehouse. There's no overseas dropshipping, no international customs delays, and no waiting weeks for your order to arrive.
Do you offer Express Post?
Yes. Express Post is available as an option at checkout. Most Express Post orders arrive within 1–3 business days after dispatch, depending on your location.
Can I track my order?
Yes. Once your order is dispatched you'll receive a tracking number via email so you can follow it through to delivery.
Do you ship internationally?
Yes — we ship internationally via Australia Post International Parcel (Standard or Express). International delivery times vary by destination but typically take 2–4 weeks. Please note that international customers are responsible for any customs duties or import taxes that may apply in their country.
Returns & Warranty
What is your returns policy?
We offer 30-day change of mind returns. If you've changed your mind about a purchase, return it within 30 days in its original condition and original packaging and we'll arrange a refund or exchange. Return postage costs are at the buyer's expense for change of mind returns.
What warranty do your products come with?
All products come with a 12-month warranty covering defects in materials and workmanship. If a product fails under normal use within 12 months, contact us at service@consolemate.com.au and we'll sort it out.
What if I receive a faulty or wrong item?
Contact us as soon as possible at service@consolemate.com.au with your order number and a description of the issue. We'll arrange a replacement or refund and cover return postage where the fault is on our end.
Products & Compatibility
Are your power supplies rated for Australian voltage?
Yes. Every power supply and charger we sell is rated for Australian 240V mains. You won't need any adapters or voltage converters — just plug in and go.
How do I know which part is compatible with my console?
Each product listing includes compatibility information. If you're unsure, feel free to email us at service@consolemate.com.au with your console model and we'll point you in the right direction.
Do you sell controllers and accessories as well as parts?
Yes — alongside replacement parts like power supplies and cables, we also carry controllers, AV accessories, and other add-ons for retro gaming consoles. Browse by console under Console Parts & Accessories.
Which Cable or Power Supply Do I Need?
Use the Cable Finder — pick your console and it shows you the exact lead that fits, with the tell-tale to check first. Or read the quick answers below.
Almost every wrong-part order comes down to one detail on the console itself. These are the quick checks — each one links to the exact part or a full guide.
Kettle cord or figure-8? Count the pins on the console's socket, not the wall plug.
Two pins in a rounded, peanut-shaped socket means a figure-8 (IEC C7) lead. Three pins in a D-shaped inlet means a kettle cord (IEC C13). Three pins in a D-shape with a notch or ridge means a keyed C15 lead, and an ordinary kettle cord will not seat in it. Full walkthrough: Kettle Cord vs Figure-8.
My PS4 Pro — kettle cord or figure-8?
The PS4 Pro is the only PlayStation that goes both ways. The CUH-70xx and CUH-71xx models take a kettle cord; the CUH-72xx takes a figure-8 lead, either 1.8m or 1.5m slim-plug. Check the socket before you order.
Which lead does an Xbox 360 power brick take?
Look for a notch in the brick's three-pin inlet. A notched inlet needs a notched C15 lead; a plain three-pin inlet takes a standard kettle-style cord. If you are not sure which brick you have, start with the Xbox 360 power supply guide.
Are Wii and Wii U power supplies interchangeable?
No — read the label on the brick. The original Wii is 12V 3.7A (Wii power supply), the Wii U console is 15V 5A (Wii U power supply), and the Wii U GamePad charges from its own 4.75V 1.6A adapter. Full comparison: Wii vs Wii U.
Does one sensor bar fit both the Wii and the Wii U?
Yes. The sensor bar port is the same on the Wii, Wii U and Wii Mini, so one wired sensor bar covers all three, and the 3m extension cable works on either console.
Which AV cable fits my Sega console? Count the pins on the plug.
Five-pin DIN means Mega Drive 1, Genesis 1 or Master System 1 (mono AV cable). Nine-pin mini-DIN means Mega Drive 2 or 3, Genesis 2 or 3, the 32X or the Nomad — either the standard flat lead or the heavy-duty round version. Ten-pin Multi-AV means Saturn. Full guide: Sega cables explained.
Which USB cable charges my controller?
PS3 DualShock 3, Sixaxis and Move controllers use Mini-USB (1.8m or 3m) and need a true data cable, not a charge-only one. PS4 DualShock 4 and Xbox One controllers use Micro-USB. PS5 DualSense and Xbox Series controllers use USB-C, which none of these leads fit.
Which charger fits my Game Boy or DS?
The Game Boy Advance SP and the original "phat" Nintendo DS share the same charge port, so both take the mains charger or the USB lead. The DS Lite uses a different plug (DS Lite charger), the Game Boy Micro is unique to itself (mains or USB), and the DSi, 3DS and 2DS family all share one charger.
Still not sure?
Email service@consolemate.com.au with your console model — we will point you at the right part rather than have you guess.
Payments & Account
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Google Pay, and Bank Deposit / Transfer.
Is it safe to pay on your site?
Yes. Our store uses SSL encryption and all payments are processed through secure, trusted payment providers. We never store your card details.
Contact
How do I get in touch?
Email us at service@consolemate.com.au and we'll get back to you as quickly as possible. You can also use the Contact Us form on our website.