Privacy Policy

<h1>Privacy Policy</h1>
<p><em>Last updated: 23 April 2026</em></p>

<p>Console Mate ("we", "us", "our") operates the website consolemate.com.au and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).</p>

<h2>1. Information we collect</h2>
<p>We may collect the following personal information from you:</p>
<ul>
<li>Name and contact details (email address, delivery address, and phone number if provided)</li>
<li>Order and purchase history</li>
<li>Payment information (processed securely by our payment providers — we do not store full card numbers)</li>
<li>Technical information such as IP address, browser type, device information and pages visited</li>
<li>Communications you send to us (enquiries, feedback, support requests)</li>
</ul>

<h2>2. How we collect your information</h2>
<p>We collect personal information directly from you when you place an order, create an account, contact us, or subscribe to communications. We also collect technical information automatically through cookies and similar technologies when you use our website.</p>

<h2>3. How we use your information</h2>
<p>We use your personal information to:</p>
<ul>
<li>Process and fulfil your orders, including shipping and returns</li>
<li>Provide customer support and respond to enquiries</li>
<li>Send order confirmations, shipping updates and transactional communications</li>
<li>Operate, maintain and improve our website and services</li>
<li>Detect and prevent fraud or misuse</li>
<li>Comply with our legal obligations</li>
<li>Send marketing communications where you have opted in (you can unsubscribe at any time)</li>
</ul>

<h2>4. Disclosure to third parties</h2>
<p>We disclose personal information to trusted third parties only as necessary to provide our services. These may include:</p>
<ul>
<li>Payment processors (such as Stripe and PayPal) to process your payment securely</li>
<li>Shipping and logistics providers to deliver your order</li>
<li>Our ecommerce platform and hosting provider (BigCommerce)</li>
<li>Online marketplaces where you purchase from us (such as eBay)</li>
<li>Analytics and email service providers that help us operate our website</li>
<li>Professional advisors and regulators where required by law</li>
</ul>
<p>We do not sell your personal information to third parties.</p>

<h2>5. Overseas disclosure</h2>
<p>Some of our service providers (such as our ecommerce platform, payment processors and analytics providers) may store or process information outside Australia, including in the United States and other countries. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.</p>

<h2>6. Cookies</h2>
<p>Our website uses cookies and similar technologies to remember your preferences, keep you logged in, analyse site usage and improve your experience. You can disable cookies in your browser settings, but some features of the site may not function correctly if you do.</p>

<h2>7. Security</h2>
<p>We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Payment card transactions are encrypted and handled by our PCI-DSS compliant payment processors. However, no method of electronic transmission or storage is 100% secure.</p>

<h2>8. Accessing and correcting your information</h2>
<p>You have the right to access the personal information we hold about you and to request that it be corrected if it is inaccurate. To make a request, please contact us using the details below.</p>

<h2>9. Data retention</h2>
<p>We retain personal information only for as long as is necessary for the purposes for which it was collected, or as required by law (for example, records of sales for taxation purposes).</p>

<h2>10. Complaints</h2>
<p>If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first so that we can investigate. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.</p>

<h2>11. Changes to this policy</h2>
<p>We may update this Privacy Policy from time to time. The current version will always be available on this page with its "Last updated" date.</p>

<h2>12. Contact us</h2>
<p>If you have any questions about this Privacy Policy or how we handle your personal information, please contact us via our <a href="/contact-us/">Contact Us</a> page.</p>