Shipping
We are committed to providing fast and reliable shipping for our customers. Here are the details of our shipping policy:
- Same Day Shipping: Orders received before 2 PM AEST (Australian Eastern Standard Time) on business days will be processed and shipped on the same day, ensuring prompt dispatch of your order.
- Local Shipping from Gold Coast Warehouse: All our items are shipped from our warehouse located in Gold Coast, Australia. This allows for efficient and timely delivery to customers within Australia.
- Regular Delivery: We use Australia Post Parcel Post, Couriers Please (via Sendle), or Aramex Couriers at our discretion. Delivery times vary from 1–7 business days depending on location — typically 1–4 business days to most major locations, and 3–7 business days to TAS, SA, WA, and NT.
- Express Delivery: We use Australia Post Express Post for faster delivery. Express delivery is usually overnight to most major cities, and 2 business days to Perth.
- Worldwide Shipping: We offer worldwide shipping via Australia Post Air Mail. If you require courier delivery for international orders, it can be arranged at an additional cost. Please contact us for further details.
- Carrier Preference: If you have a preference for a specific carrier, you can specify it in the order notes during checkout and we will do our best to accommodate your request.
We strive to provide accurate and prompt shipping services, and we will provide tracking information for your order once it is shipped. Please note that shipping times may vary depending on external factors such as weather conditions, public holidays, and unforeseen delays beyond our control.
For any further inquiries or assistance with shipping, please do not hesitate to contact us.
Returns Policy
We want to ensure that our customers are satisfied with their purchases. Therefore, we have implemented the following returns policy:
- 12 Month Warranty: All items purchased from our store are covered by a 12-month warranty. This warranty covers defects in materials and workmanship under normal use. If you encounter any issues with your purchased item within 12 months of the purchase date, please contact us with your order number and details about the product, and we will be happy to assist you in resolving the issue.
- 30 Days Returns for Change of Mind: If you change your mind about a purchase, you may return the item within 30 days of the purchase date. The item must be in its original condition undamaged condition. Please note that return shipping costs for change of mind returns will be the responsibility of the customer.
- Returns for Incorrect or Defective Items: If you receive an incorrect or defective item, we apologize for the inconvenience. In such cases, we will pay for the return shipping costs. Please contact us with your order number and details about the incorrect or defective item, and we will provide you with instructions on how to return the item and arrange for a replacement or refund.
How to Initiate a Return
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond promptly with instructions on how to return the item.
Please note that returns must be initiated within the specified timeframes mentioned above, and the customer is responsible for ensuring that the returned item is properly packaged and shipped back to us.
We strive to process returns as quickly as possible and provide prompt resolution to any issues. If you have any questions or concerns about our returns policy, please do not hesitate to contact us. We are here to assist you in any way we can.